Frequently Asked Questions
Everything you need to know about your WE ARE ALL SMITH order.
How long will it take for my order to arrive?
Standard domestic shipping typically takes 3-5 business days. International orders can take between 7-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that personalized or final sale items are not eligible for return.
Are your jewelry pieces waterproof?
Many of our pieces are made with high-quality stainless steel or gold plating designed for durability; however, to maintain the longevity and shine of your jewelry, we recommend avoiding prolonged exposure to water and chemicals.
How do I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.